PRIVACY POLICY & COOKIES

This Privacy Policy describes how our company collects, processes, and protects your personal data, in accordance with the General Data Protection Regulation (GDPR 2016/679) and applicable European Union legislation.

By accessing our website or using our services, you acknowledge and accept the practices described in this Policy.

1. Data We Collect

1.1 Data collected automatically during browsing

When you visit our website, we automatically collect:

• IP address

• Browser type & version

• Operating system

• Pages you viewed

• Date and time of visit

• Referring URL

• Cookies (explained in Section 2)

1.2 Data you voluntarily provide

When you contact us or make a service booking, we may collect:

• Full name

• Email address

• Telephone number

• Details related to the service requested

• Content of your messages or inquiries

• Billing details where required

The provision of certain data may be necessary for the execution or completion of a service.

2. Cookies & Tracking Technologies

2.1 Cookies

Our website uses cookies to support:

• functionality

• analytics and statistics

• user experience improvement

You may manage or disable cookies through your browser settings.
Disabling cookies may affect the website’s performance.

2.2 Analytics

We use analytics tools that operate through cookies to understand website usage.
All data is collected in anonymous or aggregated form.

2.3 Social Media Pixels & Plugins

We may use third-party technologies for:

• measuring advertising performance

• statistical insights

• content optimization

All such tools operate in compliance with GDPR requirements.

3. How We Use Your Data

We process your personal data for:

• responding to your inquiries

• completing service bookings

• sending informational material (with your consent)

• improving website functionality

• analytics and security

• meeting legal obligations

We do not use your data for automated decision-making without your consent.

4. Legal Basis for Processing

Your personal data is processed under one or more of the following legal bases:

• Performance of a contract

• Legitimate interest

• Consent

• Legal obligation

5. Data Disclosure to Third Parties

Your data may be shared only when necessary, with:

• third-party service providers (technical support, hosting, payment systems, communication tools, etc.)

• banks for transaction processing

• accountants or public authorities, where required

We do not sell or rent personal data to third parties.

6. Data Retention

• Cookies: 6–12 months

• Communication records: up to 24 months

• Customer records: up to 5 years or as required by law

• Newsletter data: until you unsubscribe

7. Your Rights

You have the right to:

• access your data

• request correction

• request deletion

• request restriction of processing

• data portability

• object to processing

• withdraw consent at any time

• lodge a complaint with the Data Protection Authority

8. Policy Updates

We may update or modify this Policy at any time.
Changes become effective upon publication on this page.

9. Cancellation Policy

Because most of our services are custom-made and require preparation before execution, fixed prices cannot be listed on the website, and cancellation conditions vary depending on the service.

9.1 Non-Refundable Cases

Refunds cannot be issued when:

• any part of the preparation process has begun

• a portion of the service has already been delivered

• the service is fully personalized and preparatory work has started

9.2 Rescheduling

Rescheduling with transfer of payment to a new appointment is allowed once (1) under the following conditions:

• The service has not started and no preparatory work has been carried out.

• The request is made within the appropriate timeframe for that specific service
  (as timing requirements differ between online and onsite services).

If the above conditions are met, the payment already made may be transferred to the new appointment.

• Last-minute notifications that do not allow adjustments according to the policy of the specific service: do not qualify for payment transfer and are considered non-refundable.

• Any additional rescheduling after the allowed single change is treated as a cancellation, and the amount is not transferable.

All rescheduling requests are evaluated case-by-case with full transparency, based on the nature, scale, and requirements of each service.

9.3 Custom-Made Services

Custom-made services are evaluated individually and transparently, depending on the stage of service preparation.

10. Pricing Policy

Prices may change at any time without prior notice.

Service prices vary depending on the category, required specialisation, and the specific needs of each case.

A price is considered confirmed and “locked in” only after the payment has been completed for that particular service.

11. Service Prepayment & Deposits

Our services are advanced, highly specialised, and all fully custom-made.
For this reason, prepayment or a deposit is required, depending on the service, before any work or preparation begins.

Prepayment is necessary because it:

• secures your appointment and the resources allocated exclusively to your case

• covers the time and initial preparation that begins before service delivery

• ensures the exclusivity and priority we provide to each client

• allows us to accurately tailor the energetic and professional processes to the unique needs of your space or situation

• maintains the quality, consistency, and high standard of our services

No service can be performed without the corresponding prepayment or deposit, and the final price is considered confirmed (“locked in”) only after the payment is completed.

This policy ensures that every client receives the highest level of service without delays or compromise in quality.

12. Contact

For any matters related to this Privacy Policy, your personal data, or your rights, you may contact us.